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1. About MediaPOS
MediaPOS is a media delivery platform operated by Snapshot EG ("we", "us"). Our software is provided to partner hotels, attractions and photographers ("Partners") to allow their guests ("Guests") to securely access and download media captured during their visit.
2. Scope of these Terms
These Terms & Conditions apply to use of the MediaPOS web portal located at your Partner's chosen domain, including the guest download pages and any associated communications sent via email, SMS or WhatsApp that link to this site.
3. Relationship with Partners
We provide the technology platform only. Your commercial relationship regarding the purchase of photos or videos is with the Partner that served you (for example, your hotel or excursion provider). Any questions about pricing, refunds or package contents should be directed to that Partner.
4. Guest portal access
Guests typically receive a unique link and a PIN code. You are responsible for keeping this information confidential. You must not share your PIN publicly or allow others to access your media without your consent.
Access to your media may be time‑limited. After the retention period set by the Partner, files may be removed from the system and may no longer be recoverable.
5. Permitted use of media
Unless otherwise stated in writing by your Partner, media delivered via MediaPOS is intended for your personal, non‑commercial use. You may:
- Download and store copies of your photos and videos for personal use.
- Share them privately with friends and family.
- Post them on your own social media accounts, subject to the platform's policies.
You may not:
- Resell, sublicense or commercially exploit the media without appropriate rights.
- Remove or obscure watermarks or copyright notices where present.
- Use the media in any way that is unlawful, defamatory or infringes third‑party rights.
6. Acceptable use of the platform
You agree not to misuse the MediaPOS platform. In particular, you must not:
- Attempt to access media belonging to other guests.
- Interfere with the security or normal functioning of the service.
- Use the platform to distribute spam, malicious software or prohibited content.
7. Messaging and WhatsApp
Partners may use MediaPOS to send you access details via email, SMS or WhatsApp. Such messages are limited to service notifications related to your visit (for example, your download link and PIN). Use of WhatsApp must comply with WhatsApp's Business Policy and local regulations.
8. Availability of the service
We strive to keep the service available, but it may be temporarily unavailable due to maintenance, network issues or circumstances beyond our control. We are not liable for any loss arising from outages, provided we act with reasonable care.
9. Changes to these Terms
We may update these Terms from time to time, for example to reflect changes in technology, law or our business. The "Last updated" date at the top of this page indicates when changes last took effect.
10. Contact
If you have questions about these Terms or how MediaPOS is used by your Partner, please contact:
Email: support@snapshoteg.com